iShailendra(Thu May 31 2007 13:45:09 GMT+0000 (GMT))> Hello Mr._Joseph_Mack. My name is Shailendra. Shailendra(Thu May 31 2007 13:45:18 GMT+0000 (GMT))> Thank you for contacting Symantec Live Technical Support. Please make a note of the Chat Request Id [462587] for this interaction. Shailendra(Thu May 31 2007 13:46:03 GMT+0000 (GMT))> I understand from your message that you are having issue with resizing froze and you are getting the critical error 19. Am I right? Mr._Joseph_Mack(Thu May 31 2007 20:47:55 GMT+0000 (GMT))> yes Shailendra(Thu May 31 2007 13:48:07 GMT+0000 (GMT))> What is the version of Partition Magic? Mr._Joseph_Mack(Thu May 31 2007 20:48:20 GMT+0000 (GMT))> 8 Shailendra(Thu May 31 2007 13:48:54 GMT+0000 (GMT))> Please let me know what exactly happened? Mr._Joseph_Mack(Thu May 31 2007 20:49:48 GMT+0000 (GMT))> I think my summary covered what happened Shailendra(Thu May 31 2007 13:50:42 GMT+0000 (GMT))> Please let me know have you resize the C and D drive? Mr._Joseph_Mack(Thu May 31 2007 20:52:15 GMT+0000 (GMT))> I resized C, I followed the instructions for resizing C in the documenation (make sure don't move out of the bootable area). It seems from the documentation that resizing C is a normal thing to do. analyst Shailendra has been temporarily disconnected. Please wait while the analyst attempts to reconnect. We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly. analyst Shailendra has entered room. Shailendra(Thu May 31 2007 13:53:41 GMT+0000 (GMT))> Have you backed up the drive C? Mr._Joseph_Mack(Thu May 31 2007 20:55:28 GMT+0000 (GMT))> I have a drive with critical error 19 that won't boot and for which I have no documentation. What do I do to recover the drive? Shailendra(Thu May 31 2007 13:57:55 GMT+0000 (GMT))> Have you taken the back up of drive C? Mr._Joseph_Mack(Thu May 31 2007 20:59:17 GMT+0000 (GMT))> If I answer that will you answer the questions I've asked? Shailendra(Thu May 31 2007 13:59:50 GMT+0000 (GMT))> Yes, please let me know. Mr._Joseph_Mack(Thu May 31 2007 21:01:00 GMT+0000 (GMT))> OK I started asking questions first, so how about you answer my questions and then I'll answer yours. Shailendra(Thu May 31 2007 14:03:13 GMT+0000 (GMT))> For recovering the computer you need to have the back of drive C, so that we can recover the computer Shailendra(Thu May 31 2007 14:03:22 GMT+0000 (GMT))> We need to have the back up of drive C Mr._Joseph_Mack(Thu May 31 2007 21:04:12 GMT+0000 (GMT))> You're avoiding answering my questions. hailendra(Thu May 31 2007 14:05:27 GMT+0000 (GMT))> I am answering your question how to recover the computer. Shailendra(Thu May 31 2007 14:05:42 GMT+0000 (GMT))> That is what you asked me, how to recover the computer? Mr._Joseph_Mack(Thu May 31 2007 21:05:53 GMT+0000 (GMT))> My question is how to recover the drive. Shailendra(Thu May 31 2007 14:06:50 GMT+0000 (GMT))> To recovering the drive you need to have the back up of drive C. Mr._Joseph_Mack(Thu May 31 2007 21:07:27 GMT+0000 (GMT))> That's how to recover the computer, not how to recover the drive. Mr._Joseph_Mack(Thu May 31 2007 21:07:55 GMT+0000 (GMT))> S the drive recoverable, or has PM crashed it irrecoverably and you won't tell me. Shailendra(Thu May 31 2007 14:09:33 GMT+0000 (GMT))> All right. Please stay online while I move your session to my supervisor who will assist you further. This might take me 40-45 seconds. Is that okay with you? Shailendra(Thu May 31 2007 14:09:33 GMT+0000 (GMT))> All right. Please stay online while I move your session to my supervisor who will assist you further. This might take me 40-45 seconds. Is that okay with you? Shailendra(Thu May 31 2007 14:10:08 GMT+0000 (GMT))> Please wait, while the issue is escalated to another analyst. analyst Shailendra has left room. analyst Vinod has entered room. Vinod(Thu May 31 2007 14:11:46 GMT+0000 (GMT))> Welcome Joseph. Mr._Joseph_Mack(Thu May 31 2007 21:11:57 GMT+0000 (GMT))> that would be great thanks Vinod(Thu May 31 2007 14:12:47 GMT+0000 (GMT))> I understand from your previous interaction that you are unable to boot the computer after resizing the C: partition. Vinod(Thu May 31 2007 14:12:47 GMT+0000 (GMT))> Right? Mr._Joseph_Mack(Thu May 31 2007 21:13:08 GMT+0000 (GMT))> correct Vinod(Thu May 31 2007 14:14:41 GMT+0000 (GMT))> Do you have Partition Magic CD? Mr._Joseph_Mack(Thu May 31 2007 21:14:57 GMT+0000 (GMT))> yes. Vinod(Thu May 31 2007 14:16:27 GMT+0000 (GMT))> Please boot the computer from Partition Magic CD. Vinod(Thu May 31 2007 14:16:54 GMT+0000 (GMT))> Then use the PTedit utility to edit partition table. Vinod(Thu May 31 2007 14:17:08 GMT+0000 (GMT))> Please check if the C: partition type is shown as PQRP. Vinod(Thu May 31 2007 14:18:08 GMT+0000 (GMT))> If it is PQRp, please change it to NTFS or FAT32(Select the correct one.) Mr._Joseph_Mack(Thu May 31 2007 21:20:22 GMT+0000 (GMT))> I can boot from DOS disks. I don't have the machine up right now. I didn't see PQRp (I have seen this before and fixed it using postings I've seen on the internet). If it isn't PQRp, what should I do then? Vinod(Thu May 31 2007 14:23:17 GMT+0000 (GMT))> If it is not shown as PQRP, then nothing can be done. Mr._Joseph_Mack(Thu May 31 2007 21:23:51 GMT+0000 (GMT))> so the disk is irrecoverable? Is there any documenation on error 19? Vinod(Thu May 31 2007 14:25:47 GMT+0000 (GMT))> THere is no documentation is available regarding error 19. Mr._Joseph_Mack(Thu May 31 2007 21:26:19 GMT+0000 (GMT))> OK so the disk is irrecoverable and there's no documentation? inod(Thu May 31 2007 14:28:15 GMT+0000 (GMT))> I regret but nodocumentation is available. These errors are caused by corrupt Partition Table. Mr._Joseph_Mack(Thu May 31 2007 21:29:32 GMT+0000 (GMT))> OK. But I can see the partition with fdisk, so the start, end and size are OK. If not I can edit them by hand. Vinod(Thu May 31 2007 14:31:37 GMT+0000 (GMT))> I suggest you to use any Data Recovery software to recover your data. Mr._Joseph_Mack(Thu May 31 2007 21:32:26 GMT+0000 (GMT))> OK thank you Vinod(Thu May 31 2007 14:34:26 GMT+0000 (GMT))> Is there anything else I can help you with? Mr._Joseph_Mack(Thu May 31 2007 21:34:39 GMT+0000 (GMT))> no that's it. THanks